All about Cars Awards

All about Cars Awards

A group of people standing on a stage posing for the camera Description generated with very high confidence

* Suzuki defended its 2016/17 #CarsAwards Brand of the Year title and also
repeated its victories in a pair of categories: Budget Car and Compact Family Car.

* Mazda tasted success for the first time in #CarsAwards history by winning two
categories: Compact Hatch and Family Car.

* The Volvo XC90 T8 Twin Engine and BMW M2 M-DCT were the only finalists to
defend their category victories from 2016/17, although the Suzuki Vitara and Volkswagen Golf won their categories with different derivatives.

Budget Car: Suzuki Ignis 1.2 GL
Compact Hatch: Mazda2 1.5 Individual
Premium Hatch: Volkswagen Golf 1.4 TSI Comfortline R-Line DSG
Compact Family Car: Suzuki Vitara 1.6 GLX Auto
Family Car: Mazda CX-5 2.5 Individual
Business Class: BMW 420d Gran Coupe Sport Line Sports Auto
Executive Sedan: Mercedes-Benz E350d Avantgarde
Leisure Double-Cab Bakkie: Volkswagen Amarok 3.0 V6 TDI 4Motion

Highline Plus Adventure SUV: Toyota Fortuner 2.8 GD-6 4×4 Auto
Executive SUV: Mercedes-Benz GLC250d 4Matic AMG Line
Premium SUV: Volvo XC90 T8 Twin Engine R-Design
Fun Car: Mini John Cooper Works Sports Auto
Performance Car: BMW M2 M-DCT

Impact of the Ownership Satisfaction Survey

The importance of after-sales service excellence was highlighted by the impact of the Ownership Satisfaction Survey on the final scores.

This year the survey results impacted five categories in particular. The Toyota Fortuner (Adventure SUV), Suzuki Ignis (Budget Car), Mini JCW (Fun Car), Volkswagen Amarok (Leisure Double Cab) and BMW M2 (Performance Car) all emerged victorious because actual customers rated their brands higher than the competition.

Multifaceted judging process

Combined judging panel (in alphabetical order):

Anele Mdoda (947), Ashley Oldfield (, Ciro de Siena (, Claire Mawisa (Carte Blanche), David Taylor (, Eddie Kalili (freelance editor/writer), Ernest Page (SA Car Fan), Francisco Nwamba (The Motorist), Gero Lilleike (, Jacob Moshokoa (947/EWN), Juliet McGuire (WOW), Khutso Theledi (YFM), Kojo Baffoe (Afropolitan), Mike Fourie (, Nafisa Akabor (Tech Journalist), Phuti Mpyane (The Petrosexual), Wendy Knowler (Consumer Specialist) and Wezile Bonani (Bay FM).

All derivatives listed on the new vehicles price list on September 1 2017 were eligible for selection and the public had just as much say in the outcome of 2017/18 #CarsAwards as the 18 judges did. Fifty per cent of the final standings was based on rankings that the respective vehicle brands achieved in the Ownership Satisfaction Survey, conducted in partnership with data specialists Lightstone Consumer. The data incorporated feedback from thousands of vehicle owners, based on their experiences of their vehicles (less than five years old and serviced through franchised outlets).

Brand of the Year

Suzuki narrowly defeated Mercedes-Benz by 1 per cent, with Mazda scoring the final podium position. Also note the rise of Kia (6th) and Mahindra into the top 10 list.

1. Suzuki 78.2%
2. Mercedes-Benz 77.2%
3. Mazda 74.7%
4. Volkswagen 74%
5. BMW/Mini 73.4%
6. Kia 72.8%
7. Audi 72%
8. Toyota/Lexus 72%
9. Nissan 71.4%
10. Mahindra 71.4%